FAQ
Strategic Telecom Management
What is strategic telecom management?
What are the key benefits of strategic telecom management?
What are the most important aspects of strategic telecom management?
Q: What is strategic telecom management?
A: Strategic Telecom Management allows you to focus on what you do best, while allowing the experts at Cynergy to do what we do best:
1. Telecom inventory management
2. Telecom order management
3. Request for Proposal (RFP) management
4. Contract negotiations
5. Telecom auditing
6. Telecom infrastructure design & delivery
Your company benefits through increased efficiency and telecom cost reduction. Today, only about 30 of the telecom expense management providers handle that full range of telecom services.
Q: What are the key benefits of strategic telecom management?
A: While there are numerous reasons to consider strategic telecom management, a few of the top reasons are discussed below.
1. Significant cost reduction
It is no secret that errors on telecom invoices are on the rise. As the carriers continually merge and consolidate, the likelihood of telecom billing errors has continued to increase. Outsourcing your company's telecom management to Cynergy allows your company to find and prevent errors before they cost you money.
2. Faster, more efficient implementation
Whether your company is moving, making changes to your existing telecom services or changing providers, the implementation of these changes can be frustrating and incredibly time consuming. Cynergy has an experienced staff to make minor or major changes to your telecom infrastructure far less time-consuming and stressful.
3. Enhanced telecom infrastructure
Major projects are particularly difficult these days as the telephone companies are quick to show interest but slow to deliver results. Telecom contract negotiations, network design and telecom order management can often take weeks or even months. Cynergy staff has extensive knowledge and experience in all areas of Telecom Project Management to make the process as easy as possible.
Q: What are the most important aspects of strategic telecom management?
A: Whether you choose to work with Cynergy or not, here are some critical items you must understand:
1. Know your carriers and contracts
Know who all of your carriers are, contract length and current “Direct” prices. The last few years have seen huge decreases in prices; the carriers won’t necessarily call you at the end of your contract to let you know that you should renew at lower prices. Some carriers have a “Auto Renew” clause in the fine print; if you miss this and have not notified them NOT to auto renew, you’re out of luck!
2. Facilitate communications between IT and Accounting
IT and Accounting need to communicate with each other to review charges at least twice a year. Review your contract at least annually against services currently available in the market. There are new services coming out monthly!
3. Find a trusted advisor
It is Important to have a trusted and educated telecom advisor, whether it’s an employee or a consultant. The complexity of telecom today requires a disciplined expertise to keep up with the exasperating and rapidly changing telecommunications options.